More Information

*Please note: Due to the global health pandemic, shipping and handling times may be longer than usual, unfortunately this is completely out of our control. Express postage, at times, may be temporarily removed from our postage options depending if Australia Post removes the express post guarantee in response to the global health crisis. This is due to government laws surrounding Covid 19 and flight restrictions laws affecting Australia Post and International post outlets.

If you are concerned about receiving your postage in a particular time frame, or need a priority order, please get in touch prior to placing your order online by emailing rivarossa.botanicals@gmail.com

Please note: Rivarossa Botanicals will not be held responsible for any late deliveries caused by Australia Post or any third party shipping and courier companies.

Australia Post is a trusted service and as such, Rivarossa Botanicals will not refund orders, refund shipping costs or replace orders that have been scanned as delivered, lost, or delayed. All shipping delivery time frames are calculated as estimates and can vary between states. To avoid any postage disappointments or delays, please allow for extra time when placing your order. 

 International Shipping

Shipments are delivered to the receiver’s residential address only, provided by the customer at the time of purchase. 

Rivarossa Botanicals will not be held responsible for any duties or tax charged by the destination country or customs office. We have no control over these charges and are unable to advise you on what duties may apply. We strongly encourage you to contact your customs office in your country for more information prior to making your purchase.

Rivarossa Botanicals kindly requests that all customers provide their correct information when placing an order. Rivarossa Botanicals will not be held liable for incorrect deliveries due to input errors at the time of customer placing an order.

Pricing:

All pricing and payments are made in Australian dollars (AUD) 

Currency conversions are set by your bank and may incur additional charges. We are not responsible for these additional charges and we advise you contact your financial institution to calculate the currency conversion prior to your purchase. 

Rivarossa Botanicals reserves the right to make changes to this shipping policy without notice.

Returns and Exchanges:

We do not offer any refunds or exchanges on any of our products for change of mind purchases. Refunds or exchanges will only be offered as a remedy for a faulty product or item that we have accepted responsibility for. Before any refund or exchange is issued, please email rivarossa.botanicals@gmail.com outlining your order number, a description of the faulty product and images showcasing the faulty product.

Please note, in the case that we can repair, replace or exchange your faulty product, a refund will not be issued and instead a replacement product,  repair or exchange will be offered. 

Botanically Dyed Silk Products:

Hair Accessories:

Due to hygienic reasons, we are not permitted to offer any refunds, credit notes or exchanges on our scrunchies.

 Notes on exchanges:

• All exchanges are at the complete discretion of Rivarossa Botanicals

• All exchange enquiries must be emailed to rivarossa.botanicals@gmail.com prior to sending back goods

• Each exchange enquiry must include your order number and proof of purchase

• The item must be unworn and in original condition along with undamaged and original packaging

• Return shipping and handling fees are the entire responsibility of the customer. We recommend using a registered and trackable method of return shipping

• Rivarossa Botanicals will not accept any liability for lost, damaged or delayed returns

• Rivarossa Botanicals has the right to refuse any returned items that does not comply with our returns and exchanges policy

Please return all items to:

Rivarossa Botanicals

Unit 3/ 161-167 Scarborough Beach Road

Scarborough, Perth

Western Australia

6019

Refunds:

Refunds or exchanges will only be offered as a remedy for a faulty product or item that we have accepted responsibility for.

Faulty Items and repairs:

We pride ourselves on delivering you exceptionally handcrafted and bespoke products. Each piece is individually handcrafted and may vary slightly to the original image shown. This is not a fault. This quality is what makes your product completely original and unique. 

All of our Rivarossa Botanicals products are fragile and delicate in nature. You (the customer) should always wear your item with absolute love and care. Please refer to our product care information.

© 2021 Rivarossa Botanicals